Results
What changed — and how I know.
I spent the first stretch of my career as a program evaluator, so I'll be straight with you about numbers. A percentage can tell you a team moved. It can't tell you what it cost them to get there, or whether it holds once the coach leaves.
So here's the number, and then here are the people. Read the people.
Case study · Community Services Agency, Mountain View
A leadership team that agreed on the mission and hesitated on the decisions.
Where they started
A committed leadership team, aligned on why the organization existed and pulling in different directions on how. Decisions took several meetings and often came undone between them.
37%
improvement in goal alignment
What we did
A sequence of team coaching sessions on live decisions, starting with a diagnostic the team read together. We worked the patterns as they appeared rather than discussing them in the abstract.
25%
improvement in decision-making
What changed
The team built shared agreements about how it decides and who owns what. Alignment and decision-making both moved measurably — and the team kept using the agreements after the engagement closed.
In their words
The part a number leaves out.
from leaders and their teams
She helped us see the systems and patterns shaping the team's work, then gave us useful guidance that helped us identify our team's needs and the tools to shift those systems and patterns for the better. Her approach strengthened our ability to navigate change with more trust and confidence.
Lauren Benditt · SVP of Research, YouGov
“We asked the coaches to hold space for our staff to voice their needs. The key value of the coaching is that the staff was able to articulate its needs, and step forward to get them. In these conversations, the staff were able to move from a passive, gossip-based communication to taking control and finding their leadership voices.”
Leadership Team Member, Bay Area nonprofit
from coaches
It is with tough love that Betsy supports her supervisees to reach another level of professional and personal development. She sees, she says, she stays.
Coaching supervision client
"Betsy skillfully identified ways to allow interpersonal conflict and organizational challenges to surface in the meeting without overshadowing an otherwise positive experience. This allowed us an experience that acknowledged each team member's unique experience, but also kept us moving in a positive, solution-oriented direction as a team, and left the team feeling positive and energized about working together. "
Tom Myers, Executive Director, Community Service Agency Mountain View
Betsy's coach supervision gave me space to see my own patterns and assumptions. Her approach is grounded, creative, and deeply supportive. I came out with more confidence in my coaching, more clarity about what I'm still learning, and a real appreciation for how essential supervision is to a coach's growth.
Alex Wallash, MA, PCC · President, ICF San Francisco Bay Area
What really stood out is how she helped us to see what was underneath the challenges we named. She redesigned the retreat in real time based on what emerged and what she knew we needed. The team came out of that retreat with stronger trust and communication.
Elisabeth Voigt · Chief of Staff, Public Advocates
Betsy is masterful, as a supervisor, as mentor, as a coach. She has a deep knowledge of the coaching craft, which she uses generously in service of me becoming a better coach myself.
However, it is her humanity, her kindness, and her ability to form a deep connection with me that have me coming back again and again. Each of my sessions with her gave me deep insight and deeper conviction about my ability to serve clients and systems.
Mentor Coaching Client
A former evaluator's caveat
What I measure, and what I don't.
Team diagnostic tools give you a before and an after, and they're genuinely useful. They also measure what a team is willing to say about itself on a given Tuesday.
So I watch other things too. Whether the hard conversation happens without me in the room. Whether a decision made in March is still holding in September. Whether someone says the thing everyone was avoiding, and the team stays standing afterward. Those don't produce a percentage, and they're the reason the percentage moves.
Bring me your actual situation.
Half an hour, no cost. I'll tell you what I've seen work in a moment like yours, and whether I'm the person for it.